Shipping policy

Shipping Rates

We proudly offer:

🇺🇸 FREE Standard Shipping on all U.S. orders

No minimum purchase required — simple, fast, and stress-free.

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Shipping Timeframes

Standard delivery typically arrives in:

7–14 business days
(depending on your location and order volume)

Please note: These timeframes are estimates and may vary due to carrier delays, customs processing, or high-demand seasons.

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Tracking Information

Once your order ships, you will receive a tracking number by email.
Tracking may take 24–72 hours to update depending on the carrier.

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Order Issues

If your order arrives damaged, incorrect, or if something is missing, contact us within 7 days at admin@scarletandobsidian.com and our team will make it right.

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Lost or Stolen Packages

If a package is marked as “Delivered” but cannot be located:

• Check with neighbors or household members

• Confirm your shipping address was correct at checkout

• Allow 24–48 hours in case the carrier marked it early

Scarlet & Obsidian is not responsible for packages confirmed as delivered. Please file a claim with the carrier if necessary. However, we’re always here to help guide you through next steps.

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International Shipping

At this time, we ship within the United States only.

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Questions?

We’re here to help with anything you need.
Email us at admin@scarletandobsidian.com and we’ll respond as quickly as possible.